1. Introduction
At Gigachi, we believe fashion should never end up in landfills. As a responsible global brand, we are committed to reducing textile waste, extending product life cycles, and regenerating environmental and social ecosystems.
Our Gigachi Circle is a pioneering initiative designed to close the loop in fashion by enabling customers worldwide to return used Gigachi clothing in exchange for Gigachi Coins, valid gift cards, or exclusive offers, redeemable on our official website. This program forms a core pillar of our Circular Economy Vision, empowering us all to create a better world together.
2. Vision & Impact
2.1 Our Vision
To build a regenerative fashion ecosystem where every Gigachi product stays in use for as long as possible, minimising waste and maximising positive impact on communities and the environment.
2.2 Why We Do This
Environmental Responsibility: Over 92 million ton's of textile waste is generated globally every year. By creating a system to return, recycle, and reuse Gigachi clothing, we actively reduce this waste footprint.
Social Impact: Returned items in good condition are donated to trusted NGO partners, supporting underprivileged communities with dignity and care.
Circular Economy: Items unfit for donation are sent to certified textile recycling partners, where they are processed into raw materials for new products, thus closing the loop.
3. How The Gigachi Circle Works
Step 1: Wear with Love
Enjoy your Gigachi clothing confidently, knowing it is designed to last.
Step 2: Return When Ready
When your clothing no longer fits or aligns with your style, wash and pack it neatly, then ship it back to us at the address provided below.
Step 3: Earn Rewards
After we receive and process your return, you will receive Gigachi Coins, a valid gift card, or an exclusive offer, directly available on your account or sent to your registered email ID.
Step 4: Recycle or Donate
Your returned clothing is evaluated:
Good condition: Donated to our NGO partners to support communities in need.
Worn-out condition: Sent to certified textile recyclers for material recovery and upcycling into new products.
4. Return Guidelines
· Only original Gigachi clothing items purchased via our website or official platforms are eligible for this program.
· Items must be washed, clean, and dry before shipping to ensure hygiene and safety standards.
· Returns are accepted globally, but must be shipped to our India returns address.
· Customers are responsible for return shipping costs. However, as a thank you, we will add an extra reward to partially offset your standard shipping cost, in addition to your actual program reward.
4.1 Return Address
Gigachi Returns – Circular Program
Gmoon Fashion
193/A, First Floor, Ram Nagar,
Ammapalayam, Tirupur,
Tamil Nadu, INDIA – 641652
5. Rewards Issuance & Redemption
· Rewards will be issued within 7 business days of receiving your returned item.
· Rewards (Gigachi Coins, valid gift cards, or exclusive offers) will be directly available on your Gigachi account or sent to your registered email ID.
· Rewards can be used to purchase any Gigachi product on our official website.
· Detailed redemption terms, expiry dates, and usage conditions can be viewed in your account under ‘My Rewards or Sent through registered email address’.
6. Our Commitment to Transparency
At Gigachi, transparency is non-negotiable. We promise to:
· Publicly report annual impact data, including the number of products recycled or donated, and the carbon and waste footprint reduced.
· Regularly audit our recycling and donation partners to ensure ethical and effective processing.
· Continuously improve this program based on global best practices, technological advancements, and customer feedback.
7. Global Compliance & Ethical Standards
Gigachi’s Circular Return & Rewards Program adheres to:
· Extended Producer Responsibility (EPR) principles as recommended by international environmental bodies
· UN Sustainable Development Goals (SDGs), specifically Goal 12: Responsible Consumption and Production, and Goal 13: Climate Action
· Local textile recycling regulations in each country of operation, ensuring lawful and ethical processing as per Gigachi Standards.
8. Frequently Asked Questions (FAQ)
Q1. What is the Gigachi Circle?
The Gigachi Circle is our take-back and rewards program that lets you return used Gigachi clothing for recycling or donation in exchange for rewards redeemable on our official website.
Q2. Why does Gigachi offer this program?
To reduce textile waste, extend our products’ life cycle, and create a positive social and environmental impact.
Q3. What products can I return?
Any original Gigachi clothing item purchased via our website or official platforms.
Q4. What condition should my returned item be in?
It must be washed and dry before shipping.
Q5. How do I send my item back?
Wash, pack neatly, and ship it to the above Return Address.
Q6. How do I get my reward?
Once processed, you will receive Gigachi Coins, a valid gift card, or an exclusive offer, available in your account or emailed to you.
Q7. Can I return products purchased from retail stores or other websites?
No. Only purchases via our official website or authorized platforms are eligible.
Q8. What happens to the clothes I return?
Good condition: Donated to NGOs
Worn-out: Sent for recycling or upcycling
Q9. Is this program available internationally?
Yes, but currently all returns must be shipped to India.
Q10. Who bears the shipping cost for returns?
Customers do, but we add an extra reward to partially offset your shipping cost, apart from the actual program reward.
Q11. How can I track my reward status?
Log in to your Gigachi account and check ‘My Rewards’.
Q12. Who can I contact if I have questions?
gigachi.hq@gmail.com
Q13. What is the overall impact of participating in this program?
You reduce textile waste, support communities, and help build a circular, sustainable future with Gigachi.
9. Policy Revisions
Policy Revisions
Gigachi reserves the unrestricted right to amend, modify, or replace this policy, in whole or in part, at any time and at its sole discretion, without prior notice or obligation to any party. All such revisions shall take immediate effect upon publication and shall be deemed final, conclusive, and binding. By engaging with Gigachi’s products, services, or platforms, all parties expressly acknowledge and accept that Gigachi’s determinations regarding policy updates are not subject to review, challenge, or dispute by customers, third parties, or any external authority.
Gigachi shall bear no liability, direct or indirect, for any loss, inconvenience, or consequence arising from such revisions. Continued use of Gigachi’s products or services constitutes unconditional acceptance of all current and future policy changes.
10. Policy Revisions
While Gigachi strives for maximum environmental and social impact, actual outcomes may vary depending on local regulations, recycling capacities, and partner operations. Gigachi makes no absolute guarantees on impact metrics but remains committed to continuous improvement and transparency.
Thank you for being part of the Gigachi Circle.
Together, we wear, return, and renew to build a cleaner, kinder planet.
LIVE YOUR FORCE.